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Modern Enhancement Salon and Spa Modern Enhancement Salon and Spa
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Policies

 

Modern Enhancement Salon’s Involvement

Modern Enhancement Salon is earth and eco friendly, recycling all empty bottles and cans from our hair products. Also, the salon proudly donates all scrap hair from haircuts and extension services to Matter of Trust. Matter of Trust uses hair clippings to make large hair mats that are used to soak up oils spills in Alaska.

Appointments

We recommend scheduling your appointments in advance to ensure the availability of the time you need, as well as the stylist/specialist you desire to see. We welcome walk-ins as well, as long as time and scheduling permits. A credit card is required to secure all Spa and some Hair appointments. We ask that if you are running late, you give us a courtesy call to inform us. If you are 15 minutes late or more, we may be unable to accommodate your original scheduled appointment, and would have to schedule you for a new appointment time.

Cancellations

In the event you cannot make your scheduled appointment, we ask that you give us at least 24 hour notice. If you are unable to come to a scheduled appointment, and you do not call to cancel or reschedule 24 hours prior to your appointment time, a $40 fee will be charged to your credit card. As a courtesy, we will provide you with a confirmation call 24-48 hours before your scheduled appointment. At this time, if you need to reschedule, you may do so.

Cell Phones

We ask, as a courtesy of all guests, for cell phones to be set to vibrate upon entrance of the salon.

Disclaimer

Pricing is based on a specific time allotment and typical amount of product used to perform each service. Pricing is subject to increase if additional time and/or products are needed to accommodate your particular hair needs. If you have any questions or concerns regarding pricing, feel free to ask any of the Modern Enhancement Salon staff.

Gift Certificates

Gift Certificates are available in any denomination, and are gift wrapped for your convenience. Gift cards are not redeemable for cash. Non promotional gift cards are good for any services or products in the salon for up to one year from issue date. Promotional gift cards are subject to individual limitations.

Gratuities

Gratuities are thoughtful and of course, very appreciated. They are not included in services provided, or with gift certificate purchases. We accept cash or you may opt to add it to you credit or debit purchase. Envelopes for gratuities are provided at the receptionist desk. However, there is a 20% gratuity added to Spa Parties of 3 or more and a 50% deposit.

Hair Extension Services

If you are coming in for placement of any hair, we ask that you clarify you hair and blow dry straight prior to your appointment. If the clarification is not done prior to your appointment, and scheduling allows, we can clarify and blow dry for an additional cost of $25-$45 (depending on hair length and thickness). If you choose not to have us clarify, and you have not clarified, then Modern Enhancement Salon cannot guarantee the results of your hair extension service and would recommend for you to reschedule your appointment.

Payment Methods

We accept Visa, MasterCard, Discover, American Express, Debit Cards, and Cash. We DO NOT accept checks.

Product Guarantee

We want your hair to look its best, and having the right products is the key. We stand behind all of the products sold here at Modern Enhancement Salon. If for any reason you are unhappy with the products you purchase, bring them in within 14 days WITH RECEIPT for an exchange. No refunds. **The purchase of hair and brushes due to health regulations are non refundable or exchangeable.**

Service Guarantee

Our Salon staff are implacably trained and educated in the newest trends, and techniques. However, if for some reason you are unsatisfied with the services received, we ask that you call within 7DAYS of receiving those services. We do not offer refunds, but we will work with you to correct any issues you may be having. We want you to be satisfied with your services.

 
 
Modern Enhancement Salon Day Spa